Returns and refunds

 

Returns

 

Returned items must conform to our returns policy:

We offer a full refund on all orders returned back to us within 14 days of receipt providing they are in the same condition that it was received. After this time we are unable to accept the item for refund.

Once your item return has been received and it complies with our returns policy, we will refund you by your original payment method. We will email you with the address to send your return upon receipt of your request. We will send you an email to inform you that we have received your returned item, and notify you of the approval or rejection of your refund. 

  • All items that are returned must be unworn / used and in their original condition, including all packaging and swing tags. Accessories must be returned in the original canvas bags provided. If any item is returned damaged, soiled, altered or does not conform to our returns policy they will not be eligible for a refund and may be sent back to you. 
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
  • We aim to process refunds within 48 hours of being received, although it can take longer during busy periods.
  • To complete your return, we require a receipt or proof of purchase, if ordered through the website then your name and date of purchase will enable us to find your proof of purchase.

 

Return Shipping

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs from the original order are non-refundable.

We strongly recommend that a trackable shipping service or shipping insurance is used upon returning any item to guarantee that we receive your item. If you return a product and it fails to arrives with us, then we cannot offer a refund.

 

*Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer. Refunds via Paypal take between 5 to 10 working days to arrive into your Paypal account.

If you have any further questions related to your return please contact us by email at info@joannavanderpuije.com